The strangest thing happened
to me on the way to setting up a business in Mysore. I became a “businessman.” Even
stranger, if something can be stranger than the strangest, is the fact that I’m
sort of liking it.
In my youth and young
adulthood, I was, in no particular order, a socialist, communist, transcendentalist, stoner, activist,
hippie, hipster, union leader, nightclubber, wannabee artist, dilettante
punk, and rebel without a cause. Even
when I went to law school, it started with some notion of training to help save
the world from the rapacity of the capitalists. After I soon gave up on that and went into private practice, I at least felt
proud that I never got involved in marketing, or got too caught up in office
administration. While other lawyers were
trawling for clients or holding business meetings, I was off to yoga class.
During my first two trips to Mysore, I of
course was aware of out sourcing and off shoring. My impression was not positive. Like most people who are not exactly
pro-business to begin with, I saw large companies ditching their loyal
employees in the West, all to fatten profits by hiring relatively poorly paid
people in the East. In Mysore,
I saw these corporations luring young people like they were lemmings, inducing
them to leave their families and abandon their culture and religion, all to
earn two bucks an hour in Bangalore
and other big, congested, semi-Westernized cities. There, many of these new employees live the
superficial lifestyle of cell phones, designer jeans, disco-hopping, and Domino’s
Pizza, (in Mysore we do have one Pizza Hut), often paying for the privilege by
working all night, answering telephone complaints or otherwise doing less than
fulfilling work.
Speaking of work that is not
always fulfilling, one Friday, back in the States, I was swamped with a
litigation matter. I needed to get some
subpoenas drafted and served by that Monday. Because I was not much of a businessman, much less a natural at being a
“boss,” I did not direct one of our junior associates to work on the weekend. Instead, I gingerly asked one of them if he
“wanted” to work on the weekend to get the subpoenas out. His response was, “honestly, no, I don’t – I’ve
got plans.” The first thing that popped
in my head was the memory of one of my local friends in Mysore, who
was trying to work his way through his university, and who was always asking me
for a job. I called him up, emailed him
the details, and he happily did the work for a dollar an hour, as he requested, which is more
than the going rate for Mysore
students.
A few months later, the Manhattan office of our
firm was having a problem. The
immigration department, which handles visa applications for producers,
entertainers, artists, and others who need to come to the U.S. on
business, was finding itself extremely short-staffed. Too many chefs bringing in and managing
clients, in relation to the number of cooks needed to process the work. It then occurred to me that rather than move
to bigger and expensive office space in the city, and hire more staff there, we
could promote our secretarial staff to immigration paralegal jobs, while hiring
secretarial people and even more immigration paralegals in Mysore. With an extra office in Mysore,
we could handle thousands of visas a year, instead of hundreds.
I figured Mysore would be ideal, because as a university town, it has plenty of talented job
candidates, while at the same time a much lower cost, and higher quality of
living, in contrast to India’s
big cities. My local friends confirmed
that if decent jobs were in Mysore,
most graduates would prefer to stay in their home town, and live with their
families. Families, especially extended
ones living together, are a big deal here.
So I went online to find a
few things to send to my law partners about Mysore. I discovered that my idea
was hardly original. Astute business
analysts from India and all
over the world already have concluded that Mysore
is an ideal location for business – the next Bangalore, but hopefully without the
congestion, and the lack of planning that led to it. The traffic in Bangalore is so bad that it can take two
hours or more just to go across town. Once the widening of the Mysore highway
is finished, most people in Bangalore will find
it faster to drive all the way to Mysore, than
to get to their jobs in Bangalore.
Anyway, my unoriginal idea
about setting up offices in Mysore kept growing and growing. The more I
learned about out sourcing and off shoring in India, the more I realized that all
of the work we do in New York, Los Angeles, and London, with the exception of
getting clients, strategizing about their situations and ours, providing legal
advice, and once in a while showing up in court, can be done better and more
efficiently by talented, highly educated people in Mysore.
After even more research, I
convinced my firm to establish a full-blown off shoring subsidiary here in Mysore. We ran an ad campaign in the local and national newspapers, sifted
through over 500 job applications, interviewed 30 of the most qualified
candidates, and signed a lease for some great commercial space (which costs
much less than our monthly bill in Manhattan for ordering coffee). We are about to hire our core group of 7 managers
(including a general manager, an assistant manager, and 5 department managers,
including an IT administrator, a lawyer, a professional employee training
expert, an accountant, and a bookkeeper). They’ll then hire the next wave of employees themselves.
During the interview
process, there was no shortage of comical moments. Like when applicants responded to our request
for writing samples (to demonstrate proficiency
in English). Instead of sending letters,
articles, or papers they had written, a few people sent pieces of paper with a
line or two of handwriting, showing their penmanship. Another source of amusement was my learning
curve regarding Indian culture, as exemplified in the first interview. I got
off to bad start by attempting to shake hands with a very embarrassed female
applicant in front of husband. In the U.S.,
this apparently would be like trying to fondle her breasts. I also thought it was funny when one especially
aggressive applicant simply refused to leave the interview room, for at least
an anxious minute or two. I did not realize
that for some people, attending a job interview is somewhat similar to begging
on the street. My assistant, Sree, who
organized the whole process, also got a kick out of the fact that people were
calling him “sir” for the first time in his life. He further enjoyed it when one of the
applicants telephoned him with a bribe offer.
So why am I liking
all of this? For one thing, to my great
surprise, it feels extremely creative. During one of my youthful phases mentioned above, when I tried to
pretend to be an esthete, I thought that business sucked, and only art mattered. Even if it was Iggy and The Stooges, or
making bullshit videos in the Lower East Side.
Now, the putting together of this group of
remarkable people with different talents and personalities, in the creation of
a brand new company, feels like real artistry. Or a little bit like being both the
playwright and casting director for a play, but without the casting couch! Didn’t Shakespeare say all the world’s a
stage? Okay, so I’m just one of the “players.” But I like being a player, even a world full
of them. It sure beats lying around on
the floor whining about being bored, or wasting time drinking. I can hardly wait until after the opening
puja is finished, and the new employees start working together for the first
time.
From the spiritual point of
view, a lot of people will say that the only thing that matters is
God-realization. But where do we find
God? Yes, within, but I’m sure most
sages, gurus, and mystics agree that divinity is not just within what
you think of as yourself, but within your true self, i.e., the whole
never-ending swirl of everyone and everything. So sure, look within, but in doing so, I don’t think we need to renounce
the rest of the world. The Buddha, in
arriving at the Middle Way,
a road to liberation that stays clear of both gluttony and asceticism, came up
with the Noble Eightfold Path. One of
the eight folds is “right livelihood.” I’m guessing the Buddha felt that liberation was not to be achieved by
being a yoga bum.
In particular, I admire
people who practice seva, or service. I
should do some of it myself. But I think
there also can be service, and spiritual practice, in doing just about any
non-harmful job well and conscientiously, or mindfully. “Buddhists have regarded manual labor (even
cleaning toilets), as essential to enlightenment for a thousand years.” (Mindfulness
and Meaningful Work, forward by E. Callenbach.) I don’t know if using a keyboard is manual
labor, and we certainly are not including Enlightenment or toilet-cleaning in
the business plan, at least not in detail, but I’m convinced that engaging in
the world of work and business is an opportunity to practice.
I recently read a story
about two Buddhist monks who wondered if it was okay to smoke during prayer
time. They each asked their
superior. One of them got yelled at, but
the other was allowed to smoke. The
scolded one asked his fellow monk how this happened. His friend told him that he simply asked the
superior, “Would it be permissible to pray while I smoke?” As Jean Kinkade Martine noted in her essay, Working for a Living, “Maybe this is the
kind of care my work needs. To pray
while typing, while answering the phone – would it require a different kind of
praying?”
Some day I’d like to write a
book about this, not because I know how to implement the eight limbs of
Ashtanga or the Buddha’s Noble Eightfold Path in the world of work, but because
I don’t. I went to a retreat once,
where the Buddhist teacher Sharon Salzberg, talked about her book, Faith. She said she wrote it
because she didn’t have any. By writing the book, she proposed to learn.
On the subject of this new Mysore company, I’m
realizing that at least there is service that can be done. For one thing, rather than splitting up
families, we’re reuniting them. Our
general manager will be a woman who felt compelled by her career to go to Bangalore and leave her child behind with her parents in Mysore. Two brilliant young men, one who will head our
accounting and tax department, and the other who will run the legal departmen, also left their families to find their fortune in Bangalore. Now, all three of these new employees are happy to
be able to return to their homes, without sacrificing their careers. We expect to see this story repeat itself
hundreds of times as we grow.
We’ll also be helping to
raise the local wage rates and standard of living, as we hire away people from
other companies who don’t pay as well. Although some locals have told us we are
crazy to do the following, we are also going to be giving employees shares in
the company. Not a radical concept in
the West these days, but here it seems unheard of.
It’s also worth noting that
everybody in our U.S.
offices who is affected is being promoted, not fired. The “non-professional” staff are becoming
paralegals, and the lawyers are being freed up to practice more law, and to do
so under less time pressure. I know, you’re probably thinking, lawyers are
not exactly underprivileged, much less oppressed, so who cares? Well, speaking as a lawyer, I think that
given the enormous amount of unhappiness that lawyers are able to inflict, it
is better to have happy lawyers, so they don’t take out their misery on others.
Some good will be done for
our clients too, in the way of cutting costs and improving quality. As those clients are therefore allowed to
grow, I would hope that their employees would benefit, rather than be trashed. At least that's our model.
I know that none of this is
exactly eliminating world suffering. But I think that if we can make our clients
happy, and get a lot more of them, without compromising our way of doing
business, it could be a little step forward.
If Shakespeare were around
today, he might say “all the world’s a corporate cesspool.” So if a company can succeed while doing some
good for its employees, its customers, and hopefully its customers’ employees, I
wonder if that might be just as valid as other kinds of service. Or maybe I’m just trying to convince
myself. In any case, the work I’m doing
makes me feel alive and engaged.
Kahlil Gibran wrote about
work in The Prophet, using much more
lofty terms. I’ll be pleasantly surprised if I can even come close to living up to his
words some day: “When you work you are a flute through whose
heart the whispering of the hours turns to music. To love life through labor is to be intimate
with life’s inmost secret. All work is
empty save when there is love, for work is love made visible.”
Recent Comments